Managed IT Support
Managed IT support services involve both the supervision and ongoing maintenance of an organisation’s IT infrastructure. These services extend from installing and upgrading software to resolving troubleshooting issues and system failures. Fully managed IT support from Majestec ensures well-rounded protection for your businesses. Our remote monitoring software alongside our 24/7 help desk allows us to continuously monitor your IT systems.
Our managed IT support solution for businesses
IT Service Desk Support
Our managed IT support service provides clients with a dedicated help desk, connecting users with technical support to address issues and user inquiries. Help desks enable real-time responses to logged issues and faults, allowing our support staff to efficiently deal with matters on a case-by-case basis.
IT Consultancy
Our IT support team work closely with our clients to understand your business objectives whilst aligning your technology strategies with this; including recommending appropriate technologies and systems that can enhance overall productivity and competitiveness.
Microsoft 365 Support
Our fully managed IT support for Microsoft 365 covers the overall management of your Microsoft Office accounts, allowing your organisation to get the most out of your investment alongside handling the licensing and subscription, implementing security measures and managing updates to benefit from the latest features.
Why choose Majestec’s managed IT support solution?
Greater flexibility and support
Our IT managed support services offer your organisation greater flexibility in managing your IT resources. We offer 24/7 support allowing us to assist and resolve issues promptly, even outside of regular business hours. The flexibility that comes with our remote IT support ensures employees can access assistance whenever they need it whilst operations can continue with minimal disruptions.
A cost-effective solution
Outsourcing managed IT support can be a practical cost-effective solution for your organisation. Instead of investing in expensive hardware and infrastructure as well as a dedicated team of specialists, we can handle all that for you and more, allowing you and your staff to focus on the needs of the business.
Resilient and secure infrastructure
We employ advanced systems and technologies to monitor and maintain your IT systems, ensuring optimal performance. We can install security measures such as firewalls, antivirus software and detection systems to protect against cyber threats. Your assigned technical account manager will also schedule regular system backups and develop recovery plans in the event of system failures and data loss.
Remote support software
Remote monitoring software allows our team of technicians to establish a complete view of your IT infrastructure. We can manage your computer system, network and devices 24/7 all without having to attend your premises.
Key features and benefits
Proactive Monitoring
IT support isn’t just for when things go wrong. With our IT managed support services, you can proactively monitor and resolve issues before they become critical problems. This minimises downtime and disruptions increasing overall productivity.
Performance Reporting
Our IT support also features performance reporting where we analyse and review the performance of your IT infrastructure. We collect data and measure them against various performance metrics to monitor your system health and advise on upgrades if needed.
Patch Management
Patch management is the process of identifying, deploying and managing software updates to either fix or secure your IT operating systems. Our fully automated scans identify vulnerable patches to update them accordingly, keeping you and your business protected from viruses and cyber attacks.
Endpoint Management
Endpoint management is the practice of managing and securing endpoints, such as desktops, laptops and mobile devices within your organisation’s IT network. Our team ensure that only approved devices gain access to your network and deploy security measures to strengthen its overall safety and reduce the risk of attacks.
Our clients say it better
We could tell you how awesome we are, but our clients do it better! From tech troubles to seamless solutions, they’ve experienced it all with us.
We'd love to help
Got a tech headache? Need a smarter IT setup? Drop us a message! Whether it's a big project or a quick fix, we're here to make tech work for you.
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